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Legal intake for injury law firms

Turn Your Calls Into Cases

Our empathetic and compassionate intake team works exclusively with people who were injured by drugs, products, and single-event accidents. We’re trained to turn your calls into cases.

Intake specialist wearing a headset, smiling while a supervisor points to call data on screen
  • 24/7 intake service
  • Injury law professionals
  • Compassionate service
Woman wearing a headset taking a call in a call center

About us

Your Calls & Cases Management Team

When potential clients call for legal services, they expect to be met by someone who understands what they’re going through and knows how to help. That’s why our intake team works exclusively with injury firms and has been trained to treat claimants’ stories with empathy and compassion.

As an extension of your firm, we make sure your potential clients have a great first impression. When you work with us, your calls will be handled quickly and efficiently by industry professionals experienced in the art of closing so you can focus on growing your firm.

  • Injury law firms only
  • Empathy-first intake
  • An extension of your firm
  • Experienced closers

Why injury firms choose us

Every call handled with care, around the clock

  • Compassionate Service

    We’ll speak to your prospective clients with the care and compassion they need and deserve, maintaining your reputation for excellent service.

  • Injury Law Professionals

    No matter how a caller was injured, we know how to navigate the conversation to make sure they qualify according to your set criteria.

  • 24/7 Intake Service

    Accidents and injuries can happen at any time. That’s why our team of agents is available around the clock to help your potential clients.

How we help

How We Help Injury Law Firms

Your calls should be answered by highly-trained, empathetic intake professionals.

Man reading a document with a worried expression
The problem

Good cases fall through the cracks

Without injury-trained intake, calls that could become high-paying cases fall through the cracks.

  • Injured callers don’t get the empathy they need
  • Callers who feel unheard hang up and call elsewhere
  • No one knows how to help a caller, or how to close
Female and male call center employees taking calls in an office
Our approach

Every call gets the care it deserves

Our injury intake professionals give every single call the care and compassion it deserves.

  • Every caller is met with empathy and compassion
  • A real person who cares, and puts callers at ease
  • Skilled closers with deep personal injury knowledge

What every caller experiences

From first ring to signed case

  1. 1

    A real person answers

    Day or night, callers are met by a real person, not a machine.

  2. 2

    We listen with empathy

    Claimants’ stories are treated with the care and compassion they deserve.

  3. 3

    We qualify the caller

    We navigate the conversation to make sure they qualify according to your set criteria.

  4. 4

    We close for your firm

    Skilled closers turn the call into a case, so you can focus on growing your firm.

Contract services

From live lead to signed retainer

Our team can take it all the way to the signature, converting live leads into signed retainer agreements for your firm.

Ask About Contract Services

Got questions?

Frequently Asked Questions

Answers to common questions about our legal intake services. Don’t see yours? We’re happy to help.

Ask Us a Question

What does Calls & Cases do?

Calls & Cases is a 24/7 legal intake team for personal injury law firms. Our empathetic, injury-trained agents answer your incoming calls, qualify callers against your criteria, and help turn those calls into signed cases, so you can focus on growing your firm.

Who does Calls & Cases work with?

We work exclusively with personal injury law firms. Our team is trained to speak with people who were injured by drugs, products, and single-event accidents.

Is your intake team available 24/7?

Yes. Accidents and injuries can happen at any time, so our team of agents is available around the clock to help your potential clients.

How do you make sure callers qualify for my firm?

No matter how a caller was injured, our agents know how to navigate the conversation to make sure they qualify according to the criteria your firm sets.

What are contract services?

With contract services, our team takes it all the way to the signature, converting live leads into signed retainer agreements for your firm.

Why does injury-trained intake matter?

When someone is injured and calls an attorney for help, they’re at the end of their rope. An intake team that isn’t practiced in injury cases can let high-paying cases fall through the cracks. Our agents give every call the care and compassion it deserves, creating a great first impression of your firm.

Is Calls & Cases a law firm?

No. Calls & Cases, LLC is not a law firm and does not provide legal advice. We provide intake services to personal injury law firms.

How do we get started?

Fill out the contact form on this page with a few details about your firm and your intake needs, and a representative will reach out to you shortly.

Get in touch

Need Help Managing Your Intake Calls?

If you need help managing your incoming calls and potential clients, our experienced injury intake team is here to make it easy for you. Contact us today to learn more.

  • Tell us about your firm and your intake needs.
  • A representative will reach out to you shortly.
  • We take intake management off your hands, so you can focus on growing your firm.

Contact Us Today!

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